Shipping and Delivery
1. Order Processing Time
1.1 The processing time depends on the type of ordered products:
- Handmade products (3D printed and hand-painted) – these are made to order and typically require around 4–5 business days for production before shipping. In exceptional cases, this timeframe may extend to a maximum of 7 business days.
- Metal charms and tapers and plugs from the outlet section – they are usually shipped within 24 hours after the payment has been received. In rare cases, the dispatch time may extend to a maximum of 2 business days.
1.2 If your order contains both ready-to-ship products and made-to-order items, it will be shipped only after all products are complete.
1.3 In case of a large volume of orders, processing time may be extended. If the delay is caused by Cruxed, the customer will be notified by email.
1.4 You will receive an email notification once your order has been shipped.
2. Shipping methods and costs
2.1 Currently, we ship orders within Poland and the European Union.
Available shipping options:
- Poland: InPost (parcel lockers and courier) or DPD
- European Union: DPD
2.2 The shipping cost is calculated during checkout based on the destination country and selected delivery method. The total shipping cost will be visible before finalizing the purchase.
3. Estimated delivery time
3.1 Estimated delivery time after shipment:
- Poland: 1-3 business days
- European Union: 3-7 business days
3.2 The delivery times provided are estimates and depend on the carriers. Delays may occur due to customs clearance, holidays, or unforeseen circumstances that are beyond our control.
4. Shipment tracking
4.1 After your order is shipped, you will receive an email with a tracking number (if available), so you can track your package’s journey.
4.2 If you encounter issues with tracking your shipment, please contact us at support@cruxed.shop.
5. Customs duties and import taxes
5.1 Orders shipped within the European Union are not subject to additional customs duties.
5.2 However, Cruxed is not responsible for local import regulations or possible restrictions in any given country. If your order is to be delivered outside of Poland and you’re unsure if it may be subject to additional regulations, please check your local laws before placing an order.
6. Incorrect address or failed delivery
6.1 Please carefully check the delivery address before finalizing your order. Cruxed is not responsible for lost or delayed shipments resulting from incorrect address information.
6.2 If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will bear the cost of reshipping.
6.3 If your package is lost despite providing the correct address, please contact the carrier responsible for the delivery first. If you encounter difficulties, you can reach out to us at support@cruxed.shop, and we will try to assist, but the carrier is responsible for resolving the issue.
7. Responsibility for the shipment
7.1 The customer is responsible for checking the condition of the package in the presence of the courier or at the pickup point.
7.2 If the package is damaged, please create a damage report and contact Cruxed within 48 hours. Claims for damage during transport made after this time may not be considered.
7.3 After the order has been dispatched, Cruxed is not responsible for lost or stolen packages. In case of loss during transport, the customer should contact the courier company directly. If the customer needs assistance with the claims process, they can contact Cruxed at support@cruxed.shop.
8. Force majeure
8.1 Cruxed is not responsible for delays or non-fulfillment of orders due to causes beyond the company’s control, such as:
- Natural disasters (e.g., earthquakes, floods).
- Pandemics and related restrictions.
- Strikes and breaks in courier services.
- Technical failures (e.g., server outages, power supply interruptions).