Shipping and Delivery
Last updated: 18 September 2025
1. Scope of delivery
1.1. The store delivers orders within Poland and to European Union countries in accordance with the currently available shipping options displayed during the checkout process.
1.2. We do not apply unjustified geo-blocking under Regulation (EU) 2018/302; available delivery/payment methods may vary by country and address.
1.3. Certain locations may be excluded; this will be shown at checkout.
1.4. “Business days” means Mon–Fri, excluding public holidays in Poland.
2. Order processing time (dispatch)
2.1. We dispatch orders within 24 hours of payment being credited (business days).
2.2. In exceptional cases, dispatch may take up to 2 business days (e.g., peak volumes, unforeseen events).
2.3. For items with a specific lead time (e.g., pre-orders), the time shown on the product page/checkout applies.
2.4. After dispatch, you will receive an e-mail confirmation with an order tracking link (if available).
3. Delivery methods, charges & free shipping
3.1. Poland: InPost (lockers / courier) and DPD (courier / DPD Pickup).
3.2. European Union: DPD, InPost, FedEx, GLS – availability depends on the destination.
3.3. Shipping cost is calculated at checkout by method and destination; the total is shown before payment.
3.4. Free shipping – Poland: from PLN 100 (gross) – InPost Locker only (other methods remain paid).
3.5. Free shipping – European Union: from EUR 80 (gross) – the method may vary by destination country (indicated in cart/checkout).
3.6. Thresholds are calculated on order value after discounts (excluding shipping). Remote areas subject to carrier surcharges may be excluded – any exclusion will be shown in cart/checkout. If a partial return brings the order value below the free-shipping threshold, we may charge the original shipping cost according to the price list – not exceeding the charge that would have applied had the threshold not been met at purchase; this will be shown during the return process.
4. Delivery times
4.1. Estimated transit after dispatch:
- Poland: 1–3 business days
- European Union: 3–7 business days
4.2. Times are indicative and may vary due to carrier operations, public holidays, or weather conditions.
4.3. For pick-up lockers/points, carrier rules apply (including retention periods).
4.4. Unless otherwise agreed, we will deliver the goods no later than 30 days from contract conclusion. If we fail to deliver on time, you may grant us an appropriate additional period; if we still fail to deliver, you may withdraw from the contract and we will refund all payments. If timely delivery was essential considering the circumstances at purchase, or you informed us before purchase that delivery by/on a specific date was essential (e.g., a dated gift), you may withdraw without granting an additional period.
4.5. We bear the risk of accidental loss or damage until delivery to the consumer. If you arrange collection by a carrier not offered by the Store, the risk passes to you when we hand the goods to that carrier, in accordance with applicable law (Polish law governs these Terms).
5. Tracking & contact
5.1. You will receive a dispatch e-mail with a tracking number and a link to track your order (if available).
5.2. For any tracking or delivery issues, please contact support@cruxed.shop and include your order number.
6. Address errors, changes, failed delivery
6.1. The customer is responsible for entering correct delivery details.
6.2. Address changes are possible until dispatch only; after dispatch, changes may be impossible or incur extra costs.
6.3. If a parcel is returned due to an incorrect address, missed pickup or failed delivery, the cost of re-shipping is borne by the customer.
7. Damage, shortages, non-conformity on delivery
7.1. Please check the parcel upon delivery. For visible damage, ask the courier/staff to draw up a damage report and take photos.
7.2. Report issues promptly (ideally within 48 hours) to support@cruxed.shop with your order number and photos – later reports are also handled in line with consumer law.
8. Customs and taxes
8.1. Intra-EU shipments are not subject to customs duties.
8.2. The customer must comply with local import/product restrictions in the destination country.
9. Force majeure
9.1. Cruxed is not liable for delays or failures caused by force majeure (including but not limited to natural disasters, strikes affecting carriers, infrastructure failures, or epidemic/pandemic restrictions), to the extent that such events prevent or materially hinder performance.
10. Contact & returns address
10.1. E-mail: support@cruxed.shop (e-mail only; we reply on business days).
10.2. Returns/correspondence: ul. Olszewskiego 3/82, 24-100 Puławy, Poland (unless we indicate otherwise in return/claim instructions).
11. Confirmation e-mail information (for compliance & clarity)
In the order confirmation, we include at least:
– Delivery method (e.g., “InPost”).
– Delivery charge (e.g., “€0.00 – free shipping from €80”).
– Estimated transit after dispatch (PL 1–3 business days, EU 3–7 business days).
– Delivery deadline: “We will deliver no later than 30 days from contract conclusion.”
– Tracking link (where available).
We also attach a PDF with the current Terms & Conditions.
12. Changes and language precedence
12.1. This Shipping & Delivery forms part of the Terms & Conditions; those provisions (including change rules) apply.
12.2. In case of discrepancies, the Polish version prevails. This does not limit consumer protection under mandatory laws of the consumer’s EU country of residence.