Terms and Conditions​

Last updated: 18 September 2025

1. Seller details

Owner and operator of the Cruxed store: Weronika Stachulska, trading as XYZ Studio (sole proprietorship, entered in the Polish business register CEIDG).
VAT status: The Seller is not a VAT payer.
Address: ul. Olszewskiego 3/82, 24-100 Puławy, Poland
Tax ID (NIP): 8993011590 · REGON: 540408935 · BDO: 000681469
E-mail: support@cruxed.shop
No hotline – e-mail contact only. We reply on business days.
Postal and return address: as above (unless we specify otherwise in return instructions).
All products offered in the Cruxed store are placed on the EU market by Weronika Stachulska trading as XYZ Studio, acting as the EU distributor placing the products on the market.

2. Definitions

Consumer – a natural person making a purchase not directly related to their business or professional activity.
Customer – any entity placing an order.
Sole trader acting as a consumer – a natural person entering into a contract directly related to their business but not of a professional nature for that person; where the law so provides, such persons enjoy Consumer rights under these Terms.
Store – the Cruxed online store.
Goods/Product – a movable item offered in the Store (jewellery and ear tapers).
Business days – Mon–Fri, excluding public holidays in Poland.

3. General terms

3.1. These Terms set out the rules for concluding sales contracts, e-services, payments, delivery, the parties’ rights and obligations, and complaint/returns procedures.
3.2. Placing an order means you accept these Terms and the content of the following pages: Shipping & Delivery, Returns & Complaints Policy, Privacy Policy, Cookie Policy.
3.3. Contracts are concluded in Polish or English.
3.4. The Store is intended for adults; minors may buy with a guardian’s consent. Cruxed is not liable for orders placed by minors without the required consent.
3.5. The Store delivers within Poland and to EU countries, in line with the shipping options currently available and displayed during checkout.
3.6. We do not use unjustified geo-blocking within the meaning of Regulation (EU) 2018/302; access to our offer is not restricted based on nationality, residence or place of establishment in the EU (subject to available delivery and payment methods).
3.7. Consumer rights under these Terms apply, where provided by law, also to sole traders acting as consumers.

4. Electronic services

4.1. E-services: creating and operating a customer account, order form, order panel, newsletter (with consent).
4.2. Technical requirements: an Internet-enabled device, current web browser, active e-mail account; for full functionality, essential cookies enabled.
4.3. Unlawful content is prohibited. Abuse reports: support@cruxed.shop.
4.4. Termination of the account service: you may delete your account at any time (in the customer panel or by e-mail).
4.5. E-service complaints: by e-mail as above; we reply within 14 calendar days.
4.6. Consents for cookies, marketing and electronic communication are obtained and recorded in line with GDPR and applicable e-privacy rules; withdrawing consent is as easy as giving it. We don’t track you without consent. The cookie banner offers “Accept” / “Reject” / “Preferences” – you choose what to enable. Analytics/marketing are off by default. You can change your choice anytime via the persistent “Privacy settings” icon. Marketing consents (e-mail/SMS/phone) are separate and can be withdrawn easily (unsubscribe link or by contacting us).

5. Products and prices

5.1. Prices are shown in PLN (Poland) or EUR (EU). Prices are final. The Seller is not a VAT payer – no VAT is added. Before ordering, you see the total price including delivery costs.
5.2. Finish and colours may slightly differ from photos due to screen settings and production batches; this does not affect the agreed characteristics.
5.3. Products offered by Cruxed are intended as jewellery. Cruxed is not liable for misuse (e.g., allergic reactions, mechanical damage or damage due to improper care). Care instructions are in the FAQ. This does not affect your statutory rights.
5.4. Transparency of listings. We do not use automated personalised pricing or paid ranking/placement. Products are shown in a fixed order set by the Store; only filters (category, size) are available. If we introduce sorting or any ranking in the future, we will describe the main parameters.

6. Orders

6.1. Place an order by adding a product to the cart, completing the form and paying. A confirmation is sent by e-mail.
6.2. You may cancel until the order is handed over for dispatch. After dispatch, cancellation is not possible – the right of withdrawal in section 9 still applies.
6.3. We may limit quantities per order and refuse fulfilment in justified cases (e.g., abuse, repeated non-collection).
6.4. We strive to keep availability up to date; however, with high order volume errors may occur (price/description/availability) or an item may be out of stock. The order may be cancelled; we will inform you and refund within 14 calendar days. If the error concerns the price or description, we will offer to proceed on the corrected terms or allow you to cancel at no cost with a full refund.
6.5. We will immediately send an acknowledgement of receipt of your order to your e-mail address.
6.6. The contract is concluded when we send a separate e-mail confirming that the order has been accepted for processing.
6.7. You are responsible for correct address details. Wrong addresses causing failed delivery entail additional shipping costs. If a parcel is returned due to an incorrect address provided by the Customer, the Customer must cover the shipping cost again for reshipment. See Shipping & Delivery for details.

7. Payments

7.1. Payment methods: PayPal, credit/debit card, Przelewy24, BLIK, Google Pay, Apple Pay (availability may vary by delivery country).
7.2. Payment deadline: orders not paid within 7 days are cancelled.
7.3. Any currency conversion fees (if you pay in a currency different from the order currency) are borne by the Customer.

8. Delivery & risk

8.1. Delivery within Poland and to EU countries, according to the options currently available and shown during checkout.
8.2. Lead time: we dispatch on business days within 24 hours after payment is booked; in exceptional cases, dispatch may take up to 2 business days (e.g., peak volumes, unforeseen events).
8.3. Risk of accidental loss or damage passes to the Consumer when the goods are delivered to the Consumer or to a third person indicated by the Consumer other than the carrier.
8.4. We recommend checking the parcel upon receipt. Not drawing up a damage report does not affect Consumer rights.
8.5. If you see visible external damage, please draw up a damage report with the courier or pickup point and contact us. We handle such cases without undue delay.
8.6. Until delivery to the Consumer, the Store is responsible for the shipment; in case of loss or damage it is the Store that conducts the claim with the carrier. After delivery and confirmed receipt, any theft is beyond our control – please contact the relevant authorities if needed; of course, we support you with documentation.
8.7. If you arrange collection by a carrier not offered by the Store, risk passes to you when the goods are handed to that carrier (Polish Civil Code, Art. 548 § 3).
8.8. Unless otherwise agreed, we will deliver the goods no later than 30 days from contract conclusion.

9. Right of withdrawal (Consumers)

9.1. A Consumer may withdraw from the contract within 14 calendar days of taking possession of the goods, without giving any reason.
9.2. You can withdraw by any unambiguous statement sent to support@cruxed.shop. When submitted electronically, we promptly confirm receipt by e-mail.
9.3. Effects: a refund of all payments, including the cost of the cheapest standard delivery offered by the Store, will be made without undue delay and no later than 14 calendar days from receipt of your statement; we may withhold the refund until we receive the returned goods or proof of having sent them (a posting receipt with tracking number; creating a shipping label alone is not proof). We refund using the same payment method you used unless you expressly agree otherwise, with no fees.
9.4. You bear the direct cost of returning the goods to us.
9.5. You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods; please pack returns securely (original packaging is not required).
9.6. Statutory exceptions. We do not currently apply the hygiene-seal exception (Article 38(5) of the Polish Consumer Rights Act), because we do not supply goods in sealed packaging; therefore the statutory right of withdrawal applies to all products offered in the Store. If there are signs of use, the refund may be reduced accordingly (see 9.5).
9.7. Return address: ul. Olszewskiego 3/82, 24-100 Puławy, Poland, unless otherwise indicated in our return correspondence (a courier label may specify a different address).
9.8. We provide a Model withdrawal form (PDF) for download. Using the form is not obligatory – any clear statement by e-mail to support@cruxed.shop is sufficient.
9.9. Detailed information on the returns or complaint procedure is also available in the Returns & Complaints Policy.
9.10. After submitting your withdrawal statement, please send the goods back within 14 days; the deadline is met if you dispatch them before the 14-day period expires.
9.11. Free shipping and partial returns. If a partial return brings the order value below the free-shipping threshold, we may charge the original shipping cost according to the price list – not exceeding the amount that would have applied if the threshold had not been met at purchase. See the Returns Policy and the Shipping & Delivery page. This does not affect your statutory right to a refund of the initial delivery charge (cheapest standard method) when withdrawing from the entire order.

10. Complaints – lack of conformity

10.1. What we will do if the product is not in conformity. You may require repair or replacement. For small jewellery, repair is generally impossible, so we typically offer a quick refund after you send the product back. We will carry out a replacement if an identical product is available and this does not cause disproportionate costs; otherwise we will propose a refund.
10.2. If repair/replacement is impossible, excessively costly, unduly delayed or would be too inconvenient, you may demand a price reduction or withdraw from the contract (you return the goods – we refund).
10.3. We are liable for any lack of conformity that becomes apparent within 2 years from delivery. It is presumed that a lack of conformity which becomes apparent within that period already existed at delivery (unless we prove otherwise or it follows from the nature of the goods).
10.4. How to complain & costs. Submit a complaint to support@cruxed.shop (order number, brief description, photos/video). Collection/return of the complained item and re-delivery are at our expense – we will send a courier label or refund the cost of the cheapest reasonable return shipping. In individual cases we may waive the obligation to send the item back (e.g., very low item value).
10.5. Response time. We reply without undue delay, at the latest within 14 days. A price reduction is refunded within 14 days of your statement; for withdrawal under the complaint – promptly after we receive the product.

11. Product reviews (Omnibus)

11.1. We currently do not publish product reviews in the Store. Customer opinions may be found on external platforms such as Instagram or Allegro. We do not verify reviews published on external platforms and are not responsible for their moderation.
11.2. If we introduce on-site reviews in the future, we will publish only reviews from customers who made a purchase, with a clear explanation of the verification method (e.g., post-purchase link matched to the order). We will not publish purchased/sponsored reviews or reviews given in exchange for benefits.

12. Price reductions (Omnibus)

12.1. For transparency, next to the price we display the lowest prior price for the last 30 days, regardless of whether a reduction is currently announced or codes are applied. The information is shown next to the current price.
12.2. “Lowest prior price” means the lowest price at which the specific product/variant was offered in the Store during the 30 days preceding the current price; if the product has been offered for a shorter period, we show the lowest price since it began to be offered.
12.3. For multi-variant products the information refers to the selected variant.
12.4. The information refers to prices shown in the Store (on the product page) and does not include individual reductions applied only in the cart or via individual coupons; it does include public reductions communicated in the Store.
12.5. Where different currencies are used, we show the information in the same currency and price format as the current price for the selected delivery country.

13. Intellectual property

13.1. All content available in the Cruxed store, including graphics, product descriptions, photos, designs and page layout, is Cruxed’s intellectual property protected by copyright law.
13.2. Copying, reproducing, modifying, distributing, publishing or using such content without Cruxed’s written consent is prohibited.
13.3. Infringements will be reported to the relevant authorities.

14. Electronic communication & marketing

14.1. By using the Store, the Customer agrees to electronic communication regarding order fulfilment and changes to the Terms/policies.
14.2. Newsletter and marketing content – opt-in only; consent can be withdrawn at any time (unsubscribe link or by contacting us).

15. Out-of-court dispute resolution (ADR)

15.1. Consumers may use national ADR entities competent for their place of residence (in Poland: the Voivodeship Trade Inspectorates); in cross-border cases – the European Consumer Centres Network (ECC-Net). Participation in ADR is voluntary.
15.2. The Seller is not obliged and generally does not undertake to participate in ADR; any participation may be considered individually after a dispute is raised.
15.3. The EU ODR platform has been discontinued (no new complaints since 20 March 2025; shut down on 20 July 2025). Regulation (EU) No 524/2013 was repealed by Regulation (EU) 2024/3228. Instead of ODR, you can use national ADR bodies (see §15.1), the European Consumer Centres Network (ECC-Net) and the European Commission’s ‘Consumer redress in the EU’ portal (ADR list).

16. Governing law & jurisdiction

16.1. Polish law applies; for Consumers, the mandatory provisions of the country of their habitual residence in the EU also apply. Jurisdiction – in line with general rules.

17. Changes to the Terms & durable record

17.1. We may amend these Terms for important reasons (change in law, new functionalities).
17.2. Changes take effect upon publication on the Store website and apply to orders placed after that date. Orders placed earlier are governed by the previous version.
17.3. The current Terms are available on the website in a form enabling download and retention (PDF). After the contract is concluded we send confirmation together with the Terms on a durable medium (PDF) in the confirmation e-mail; the document shows the date of last change.

18. User account

18.1. Creating an account is voluntary and free; it lets you track orders and check out faster.
18.2. The user must keep their password and login details confidential.
18.3. The user should promptly inform the Store if unauthorized access is suspected.
18.4. We may block or delete an account in case of breaches of the Terms or law, after prior notice to cease the breach where feasible.
18.5. Cruxed is not liable for unauthorized access to an account resulting from the user’s negligence (e.g. sharing login details).
18.6. This section does not limit Consumer rights.

19. Responsible use of the site

19.1. Users must use the Store lawfully and in good faith. It is prohibited to attempt attacks on the site (including phishing), obtain data without authorisation, or use the site in a way that infringes copyrights, privacy or the security of other users.

20. Environmental policy

20.1. We use paper and/or recycled packaging materials that are recyclable and we minimise single-use plastics. Please sort waste in line with local rules.
20.2. The Seller is entered in the BDO register (No. 000681469) and fulfils packaging obligations.

21. Discount codes & promotions

21.1. Discount codes cannot be combined with other promotions unless clearly stated otherwise.
21.2. Each code has an expiry date after which it cannot be used.
21.3. Discount codes cannot be exchanged for cash or refunded for any monetary equivalent.
21.4. As a rule, one code per order (unless the promotion says otherwise).
21.5. If you return a product purchased with a discount code, we refund only the amount actually paid; the code is not reinstated and is not refundable for reuse.
21.6. Promotions may be limited in quantity (while stocks last).
21.7. The rules of promotions and discount codes will be published on the Cruxed website and in promotional materials.
21.8. Cruxed may cancel codes or promotions in case of abuse (e.g., repeated use contrary to their purpose).
21.9. Cruxed may refuse to fulfil an order if abuse of codes is detected (e.g., multiple accounts by the same person).
21.10. For any price reduction we apply the rules in section 12 (lowest price in 30 days).

22. Limitation of liability

22.1. We strive to keep the Store available 24/7 but do not guarantee uninterrupted, error-free operation. Cruxed is not liable for:

• outages caused by server failures, maintenance or reasons beyond our control;
• errors in payment systems operated by external providers;
• losses caused by unauthorised third-party access to a customer account due to the user’s negligence (e.g., sharing a password).

22.2. Nothing in this section limits Consumer rights under mandatory law.

23. Force majeure

23.1. We are not liable for non-performance or improper performance caused by circumstances beyond our control (force majeure) to the extent they prevent or materially hinder performance, including:

• technical failures (e.g., server outages, power cuts),
• natural disasters (e.g., earthquakes, floods),
• pandemics and related restrictions,
• strikes and interruptions in courier services,
• infrastructure failures.

24. Accessibility (EAA)

24.1. We aim to comply with accessibility requirements for e-commerce services under the European Accessibility Act from 28 June 2025.
24.2. If you encounter an accessibility barrier, contact support@cruxed.shop – include the page URL and a description; we will provide an alternative means of access within a reasonable time.
Language & consumer-protection clause. In case of discrepancies between language versions of these Terms, the Polish version prevails. This does not limit the Consumer’s protection under the mandatory laws of the EU country of their habitual residence. If an ambiguity remains, the Terms are interpreted in the way most favourable to the Consumer.