Terms and Conditions​

1. Company information


 The Cruxed online store is operated by:
 Weronika Stachulska XYZ Studio
 Address: Olszewskiego 3/82, 24-100 Puławy, Poland
 NIP (Tax ID): 8993011590
 REGON (National Business Registry Number): 540408935
 Email: support@cruxed.shop

2. General provisions

2.1 These regulations set out the rules for placing orders in the Cruxed store, the rights and obligations of both parties, and the procedures for complaints and returns. Placing an order signifies acceptance of these regulations and the content of the following subpages: Shipping and Delivery, Return and Refund Policy, Privacy Policy, and Cookie Policy.
2.2 Products offered by Cruxed are intended for use as jewelry or decoration. Cruxed handmade products are small works of art that require gentle handling. Cruxed is not responsible for the consequences of improper use of the jewelry, such as allergic reactions, mechanical damage, or other harm resulting from incorrect care. Care instructions for the jewelry can be found in the FAQ.
2.3 The store is intended only for adults. Minors may make purchases only with the consent of a parent or legal guardian. Cruxed is not liable for orders placed by minors without the required consent.
2.4 Customers outside Poland should familiarize themselves with local regulations concerning online purchases and any potential customs taxes. Cruxed is not responsible for ensuring compliance with such regulations by the buyer.

3. Electronic communication


3.1 By using the Cruxed online store, customers consent to electronic communication, including receiving email notifications related to order fulfillment, changes to the regulations and store policies, and other important information regarding the store’s operations.
3.2 Customers may opt out of marketing messages by contacting the store’s customer service.
3.3 Cruxed undertakes not to send unsolicited marketing messages without the customer’s consent.

4. Responsible use of the website


4.1 Users agree to use the store in accordance with the law and good practices.
 The following are prohibited:

  • Attempted attacks on the website, phishing, or other activities that compromise the security of the service.
  • Unauthorized collection of data from the service.
  • Using the site in any way that may violate copyrights, privacy, or the security of other users.

5. Intellectual property


5.1 All content available in the Cruxed store, including graphics, product descriptions, photos, designs, and the website’s layout, is the intellectual property of Cruxed and is protected by copyright law.
5.2 Copying, reproducing, modifying, distributing, publishing, or using this content without Cruxed’s written permission is prohibited.
5.3 Any violations will be reported to the appropriate authorities.

6. Placing orders

6.1 Orders are placed by adding products to the cart and completing payment. The customer will receive confirmation by email.
6.2 The customer may cancel the order until the moment order fulfillment begins. After the order has been shipped, cancellation is no longer possible.
6.3 Cruxed reserves the right to refuse to fulfill an order from customers who have repeatedly failed to pick up shipments.
6.4 Cruxed reserves the right to impose a limit on the maximum number of pieces of a given product in a single order. This restriction may also apply to orders placed by the same customer within a short period of time.
6.5 Cruxed makes every effort to ensure that information on product availability is up to date, but we cannot guarantee immediate updates in the event of a large number of orders. If an error occurs (for example, an incorrect price, description, or availability) or a product is out of stock, the order may be canceled. The customer will be notified, and the funds will be returned within 14 business days.
6.6 The customer is responsible for the accuracy of the address data provided. Incorrect addresses resulting in failed delivery will entail additional shipping costs. If a package is returned to the sender due to an incorrect address provided by the customer, the customer will have to pay the shipping costs again for the order to be resent. Details can be found in the Shipping and Delivery section.

7. Returns and complaints

7.1 Because some of our products (labeled as ‘handmade’) are handcrafted, subtle differences may exist between the product’s appearance in photos and its actual appearance. This is not grounds for a complaint.
7.2 Any product may be returned within 14 days of receipt. The exception is personalized (handmade) products made to individual order, which are non-returnable unless they are defective.
7.3 The cost of returning a product is borne by the customer unless the return is the result of an error by Cruxed (e.g., a damaged product or a mismatch with the order).
7.4 Returned products must be in their original, undamaged condition and in the original packaging. If there are damages or missing items, the seller may deduct an amount for the loss in value of the product.
7.5 In the event of a recognized complaint, the customer may choose between a refund or reshipment of the product if it is in stock. If the product is unavailable, only a refund is possible.
7.6 Refunds are processed within 14 days from the date the returned item is received.
7.7 Complaints are reviewed within 14 days and require a description and photos of the defect to be sent to support@cruxed.shop.
7.8 If the complaint is accepted, Cruxed will refund the customer’s shipping costs.
7.9 Detailed information about the return or complaint procedure is available on the Return and Refund Policy page.

8. Order fulfillment time


8.1 The store ships orders only within Poland and the European Union.
8.2 The processing time depends on the type of ordered products:

  • Handmade products (3D printed and hand-painted) – these are made to order and typically require around 4–5 business days for production before shipping. In exceptional cases, this timeframe may extend to a maximum of 7 business days.
  • Metal charms and tapers and plugs from the outlet section – they are usually shipped within 24 hours after the payment has been received. In rare cases, the dispatch time may extend to a maximum of 2 business days.

8.3 If an order includes both handmade products and items ready for immediate shipping, the entire order will be shipped once all items are ready.
8.4 In the event of a large number of orders, this time may be extended. If the delay is caused by Cruxed, the customer will be informed of the possible delay via email.
8.5 Delivery time after shipment depends on the carrier and may be extended for reasons beyond Cruxed’s control (e.g., customs procedures, courier delays, holidays).

9. Payment methods


9.1 Cruxed offers the following payment methods:

  • Bank transfer,
  • BLIK,
  • PayPal,
  • Payment card,
  • Przelewy24.

9.2 Payment must be made at the time of ordering. Orders not paid within 7 days will be canceled.
9.3 Payment in the Cruxed store is available in Polish zlotys (PLN) and euros (EUR). The currency is automatically assigned based on the delivery country chosen by the customer. In Poland, payment is made in PLN, and in the European Union in EUR.
9.4 The customer is responsible for any additional fees arising from currency conversion if payment is made in a different currency than the store’s currency.
9.5 In the case of a complaint, the processing time is up to 14 business days. If the complaint is accepted, the refund will be processed within 14 days from the decision.

 

10. Liability for the shipment


10.1 The customer is obliged to check the condition of the shipment in the presence of the courier or at the pickup point.
10.2 If the package is damaged, a damage report should be drawn up, and Cruxed should be contacted within 48 hours. Damage claims reported after this time may not be considered.
10.3 Cruxed is not responsible for packages lost by the carrier or stolen after delivery. In the event of a package being lost in transit, the customer should contact the courier company directly. If the customer needs assistance with the claim process, they can contact Cruxed at support@cruxed.shop.

11. Force majeure


11.1 Cruxed is not liable for delays or failure to fulfill orders caused by factors beyond the company’s control, such as:

  • Natural disasters (e.g., earthquakes, floods),
  • Pandemics and related restrictions,
  • Strikes and disruptions in courier services,
  • Technical failures (e.g., lack of server access, power outages).

12. Personal data and privacy policy


12.1 Customers’ personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). Details can be found in the Privacy Policy.
12.2 Cruxed processes customers’ personal data for the period necessary to fulfill the order and meet legal obligations. The customer has the right to:

  • Access their personal data,
  • Correct it,
  • Request its deletion,
  • Restrict its processing,
  • Transfer the data to another entity,
  • Object to processing,
  • Withdraw consent for marketing.

12.3 Cruxed does not share customers’ personal data with third parties, except entities responsible for deliveries and payments.
12.4 Customers making purchases from outside Poland should familiarize themselves with local regulations concerning online shopping and any potential customs taxes. Cruxed is not responsible for customs duties, import taxes, or other legal regulations in the customer’s country.

13. Environmental policy


13.1 Cruxed uses eco-friendly, paper-based packaging that can be recycled. Customers are encouraged to properly sort waste in accordance with local waste management regulations.

14. Discount codes and promotions


Discount codes and promotions available in Cruxed are subject to the following rules:

14.1 Discount codes cannot be combined with other promotions unless explicitly stated otherwise.
14.2 Each discount code has a set validity period after which it can no longer be used.
14.3 Discount codes cannot be exchanged for cash or any monetary equivalent.
14.4 A discount code can only be used once per order, unless otherwise specified in the promotion terms.
14.5  In the case of returning a product for which a discount code was used, the refunded amount will be reduced by the value of the used discount. The discount code cannot be reused after a return.
14.6 Time-limited promotions may be subject to quantity limits and apply until stocks run out.
14.7 Terms of promotions and discount codes will be published on the Cruxed website and in promotional materials.
14.8 Cruxed reserves the right to cancel discount codes or promotions if misuse is detected, for example, repeated use of a code in a manner inconsistent with its intended purpose.
14.9 Cruxed reserves the right to refuse to fulfill an order if the system detects abuse in the use of discount codes (e.g., repeated use of a code by the same person using different accounts).
14.10 Changes to the rules of promotions and discount codes may be made by Cruxed at any time, and the new rules will take effect upon publication on the store’s website.

15. Right to change the regulations


15.1 Cruxed reserves the right to modify these regulations.
15.2 Changes take effect at the time of their publication on the store’s website and apply to orders placed after that date.

16. Limited liability


16.1 Cruxed makes every effort to ensure that the online store operates correctly and is available 24/7. However, we do not guarantee uninterrupted service or the absence of technical errors. Cruxed is not liable for:

  • Interruptions to the website caused by server failures, maintenance work, or reasons beyond Cruxed’s control,
  • Errors in payment systems operated by external providers,
  • Damages resulting from unauthorized third-party access to a customer’s account due to the user’s negligence (e.g., sharing passwords).

16.2 The Cruxed website may contain links to external websites (e.g., social media, payment providers). Cruxed is not responsible for the content published on these external websites or their privacy policies.

17. User account


17.1 Customers may create a user account in the Cruxed store, allowing them to track order status and quickly place future orders.
17.2 The user is required to keep their password and login details confidential.
17.3 Cruxed is not liable for unauthorized access to a user’s account resulting from user negligence (e.g., sharing login data with third parties).