FAQ

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Table of Contents

1. Product Information

What material are Cruxed Handmade tunnels and plugs made of?

Our handmade tunnels and plugs are crafted from UV resin, a lightweight material used in 3D printing. This allows us to create unique, artistic designs that truly stand out. At Cruxed, we use ISO 10993-compliant resin, which means it’s biocompatible and gentle on the skin — it won’t irritate your ear lobes. Thanks to its exceptional durability and ultra-lightweight feel, these might just become the most comfortable plugs in your collection!

UV resin is suitable only for fully healed ears and should be cleaned regularly to ensure hygiene. Detailed information about the material’s properties can be found in our article – What is UV resin? Everything you need to know before buying resin jewelry

Can the appearance of handmade products vary?

Each of our tunnels is 3D printed based on our original designs and then hand-painted. Therefore, slight variations in shades may occur between individual pieces. This is a natural characteristic of handmade items. However, we always use the same paints and painting techniques, ensuring that the color scheme remains very close to what is shown in the photos.

How to care for UV resin plugs to maintain their durability?

Rather than a long answer, we have prepared a detailed blog article where you can find tips on cleaning and storing your jewelry – How to care for UV resin jewelry?

Do you offer hypoallergenic tunnels?

For those prone to irritation, as well as individuals stretching their ears who frequently change tunnel sizes, we offer 2-in-1 tapers available in sizes ranging from 2mm to 20mm. The tapers are made of 316L surgical steel, making them an excellent choice for people with sensitive skin – it is safe even for freshly stretched ear lobes.
A great complement to the tapers are tunnel pendants (charms) made of stainless steel, copper, or hypoallergenic zinc alloy (depending on the selected product – details are provided in the product descriptions). The pendants are lightweight and fit tunnels sized 5mm or 6mm and above. Wearing pendants is a perfect way to quickly modify the look of your tunnels.

Do you sell your products individually, or only in pairs?

Most of our products, like ear tunnel charms and handmade plugs, are sold in pairs. The exceptions are tapers and outlet earrings – those are sold individually.

Can I order a custom design for tunnels or plugs?

 At the moment, we do not offer custom designs.

2. Sizing & Ear Stretching

How do I choose the right size for Handmade plugs/tunnels?

Each Handmade plug has a thickness of approximately 12mm. When selecting your size, keep in mind that the edges of the plug are slightly wider than the chosen size, ensuring it stays securely in place.

The inner part of the plug is about 0.5mm smaller than the selected size, while the edges extend approximately 1.5mm beyond it. For instance, a 20mm plug will have edges measuring 21.5mm, with an inner diameter of 19.5mm.

Plugs are created for stretched and fully healed piercings. Before wearing, take a moment to honor the ritual: warm and massage your ear with a nourishing oil (we suggest jojoba or vitamin E) to make the experience as smooth as the finish of your new plug.

The graphic below showcases an example of the sizing details using a 20mm plug as a guide.

Cruxed Handmade Ear Tunnnels and Plugs Size Chart

Do you offer jewelry in non-standard sizes?

Yes! We offer 2in1 tapers in 1mm size increments, and for those who have difficulty stretching their ears and need even more precision, we have half-size tapers that increase in size by 0.5mm.

How to properly stretch your ears for tunnels and plugs?

Detailed tips on ear stretching can be found in our blog article – How to safely stretch your ears for tunnels and plugs?

Are your tunnels and plugs available in different sizes?

 Yes! Depending on the design, we offer tunnels and plugs in various sizes. You can find the available options on the product page.

Do you offer jewelry for people who are just starting to stretch their ears?

Yes! We offer tapers starting from the smallest sizes up to 20 mm. Additionally, we have tunnel charms available, allowing you to add something extra to your look at any stage of stretching. Tunnel charms are a perfect solution for those who frequently change their tunnel size and want an easy way to adjust their style.

3. Shipping & Delivery


Detailed information about shipping and delivery can be found on the Shipping & Delivery page.

What shipping methods are available?

  • Poland – InPost, DPD
  • European Union – DPD courier

How much does shipping cost?

 The shipping cost depends on the chosen delivery method and destination country. It will be calculated during checkout.

Can I track my order?

 Yes, after placing your order, you will receive a tracking number.

4. Payments & Returns

All information regarding returns and complaints can be found on the Returns Policy page.

Can I return my order?

Yes, you can return jewelry purchased from us, but it must be unworn and undamaged. For hygiene reasons, we only accept returns in their original, intact packaging. If the returned item is missing parts or damaged, we reserve the right to deduct an amount proportional to the loss of value.
Returns apply to all products except for Handmade plugs, which can only be claimed for a refund or replacement if they are not as described or were damaged during shipping. 

Can I return my order if I ordered plugs in the wrong size?

Handmade products (3D printed plugs), which are made to order specifically for the customer, are non-returnable. Therefore, we kindly ask you to make thoughtful purchases and carefully review the product description before making a purchase.
Handmade products are only eligible for a complaint if the item arrives damaged or defective.

Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed and shipped. If the order is being prepared, you can cancel it at any time before shipment. Please contact us by sending a message to support@cruxed.shop or through the Contact Form.

Do you offer refunds in case of issues with the order?

Yes, if there is an issue with your order, please contact us via email or the Contact Form. A refund depends on the nature of the issue, so we evaluate each case individually.

5. Jewelry Care & Safety

How to properly clean tunnels and plugs?

Can I wear jewelry while bathing or swimming?

Can the paint on handmade plugs wear off?

All information about the care and safe use of our tunnels and plugs can be found in our blog guide. Check out the article here: How to care for UV resin jewelry?

6. Collaborations

Do you collaborate with influencers?

Yes! If you have a collaboration idea, reach out to us at support@cruxed.shop with your proposal.

7. Order Issues

What should I do if my order hasn’t arrived?

First, contact the shipping carrier handling your package – they should have the most up-to-date tracking information.

If you have trouble resolving the issue, reach out to us at support@cruxed.shop or through the Contact Form,, and we’ll help you find a solution.

What if I received a damaged product?

 Email us at support@cruxed.shop, and we’ll fix the issue.

How can I report a problem with my order?

 If you have any issues, contact us at support@cruxedshop.com or using the Contact Form.

8. Loyalty Program & Discounts

Do you offer discounts for returning customers?

Yes! Sign up for our newsletter to receive discounts and special offers. You can find it at the bottom of the page by clicking Join our newsletter! button.

Do you have a loyalty program?

 No, we do not offer a loyalty program at the moment.

Can I get a discount on larger orders?

 No, we do not offer bulk discounts.